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Identify the learning objectives
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Ask the patient questions
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Use assessment tools
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Observe the patient's behavior
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Solicit feedback
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Here’s what else to consider
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As a patient advocate, you have a crucial role in helping patients understand their health conditions, treatments, and self-care strategies. But how do you assess what each patient needs to know and how they prefer to learn? Here are some effective methods for assessing a patient's educational needs.
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- Howard M Notgarnie RDH EdD FADHA Co-owner, Assistance-on-Demand LLC
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1 Identify the learning objectives
Before you plan any educational intervention, you need to define the specific goals and outcomes you want to achieve with the patient. What knowledge, skills, or attitudes do they need to improve their health and well-being? You can use various sources to identify the learning objectives, such as the patient's medical records, diagnosis, treatment plan, and health literacy level. You can also consult with the patient's health care team, family members, or caregivers to get their input and perspectives.
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- Howard M Notgarnie RDH EdD FADHA Co-owner, Assistance-on-Demand LLC
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Most patients’ initial disposition is not to be a learner; so, often the first education I give is general cognitive development related to their diagnosis. For example, when I (a dental hygienist) have a patient for whom I have diagnosed periodontitis and a physician has diagnosed diabetes, during the periodontal treatment I provide I describe the oral relationship to systemic disease. The patient then sees a personal connection to the condition and asks questions. Then they are ready and eager to learn more about the conditions they have.
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2 Ask the patient questions
One of the best ways to assess a patient's educational needs is to ask them directly. You can use open-ended questions, such as "What do you want to learn about your condition?" or "What are you most concerned about?" to elicit their needs, preferences, and motivations. You can also use closed-ended questions, such as "Do you prefer to read, watch, or listen to information?" or "How confident are you in managing your medication?" to gauge their learning style, readiness, and self-efficacy. Asking the patient questions can help you tailor your educational approach to their individual needs and goals.
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3 Use assessment tools
Another method for assessing a patient's educational needs is to use standardized assessment tools that measure different aspects of their learning. For example, you can use the Newest Vital Sign (NVS) to assess their health literacy, the Patient Activation Measure (PAM) to assess their engagement in their health care, or the Learning Style Inventory (LSI) to assess their preferred way of learning. These tools can provide you with quantitative data and insights that can inform your educational strategies and interventions.
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4 Observe the patient's behavior
A third method for assessing a patient's educational needs is to observe how they behave and interact with the information and resources you provide them. You can look for cues, such as their body language, facial expressions, eye contact, and verbal responses, that indicate their level of interest, attention, comprehension, and retention. You can also monitor their actions, such as their adherence to treatment, self-care practices, and follow-up visits, that reflect their application and transfer of learning. Observing the patient's behavior can help you evaluate the effectiveness and impact of your educational efforts.
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5 Solicit feedback
A final method for assessing a patient's educational needs is to solicit feedback from them and other stakeholders. You can ask the patient to rate their satisfaction, confidence, and outcomes after each educational session or intervention. You can also ask them to suggest any improvements or changes they would like to see in your educational approach. Additionally, you can seek feedback from the patient's health care team, family members, or caregivers to get their opinions and observations on the patient's learning progress and challenges. Soliciting feedback can help you adjust and refine your educational plan and methods according to the patient's changing needs and expectations.
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- Shelli Dry, OTD, OTR/L, MEd Clinical Leadership ; Developer of Abilities; Policy Builder, Creative Team Member
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Assessing feedback and comprehension through return demonstration is one method to ensure a patients ability to follow through with directions. In lieu of return demonstration, asking the patient to repeat the directions back provides significant insight into their comprehension and allows insight into the patients preferred style of learning.
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6 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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